About Us

Ashleigh Veterinary Centre has been a veterinary practice since 1963. For the first twenty-five years Ian McKinlay MRCVS and his wife, Susan, ran the practice together. Since Ian’s retirement 1987 Ashleigh Veterinary Centre has been owned and managed by Aidan Raftery and Bernard Wynne. In December 2007 Matt Saunby became a third owner of the practice. The practice has now grown to employ five veterinary surgeons, ten qualified veterinary nurses, three auxiliary veterinary nurses and a practice manager . Ashleigh Veterinary Centre now occupies the whole building, as well as a purpose built extension to the rear. As a larger practice we are able to maintain the high level of equipment and facilities needed to provide the best modern treatment for the well-being and comfort of your pet.

Our high standards have allowed us to attract caring and skilled vets and nurses who wish to work in a challenging and friendly environment. The practice has been approved as having the facilities needed for qualified veterinary surgeon specialist level. Advanced qualifications have been obtained in Canine and Feline Internal Medicine, Cardiology and Exotic Animal Medicine and Surgery by veterinary surgeons working at Ashleigh Veterinary Centre.

Commitment to Continuing Education

Ashleigh Veterinary Centre has over the years proved successful in training many Veterinary Nurses to qualification level, and as an approved nurse training center (R.C.V.S. approved) has been actively involved in the V.N. course. Several of our nurses have obtained advanced nursing qualifications. Over the last ten years the Practice has expanded, its Cat and Dog medicine and surgery, with the addition of a Cattery and the development of specialist skills in the treatment of “Exotics” we are now able to offer all our clients a comprehensive veterinary service.

 

 

New client information.

 

Welcome to Ashleigh Veterinary Centre

Thank you for choosing us to provide your pet’s healthcare.

 

What to expect from the practice:

Here at Ashleigh we appreciate that your pet is a family member, and as such we try to provide you with the same level of care as we would provide for our own family. All the members of the team have their own pets and as such understand the fears and concerns you  have when one of your pets are ill. We strive to prevent illness by providing a service that aims to prevent sickness  in the first place, keeping your pet as disease free as possible throughout life. Should your pet fall ill we are here to guide you through the difficulty of understanding what is wrong and what means we have available to help your pet.

 

With all new pets it is useful to provide us with the following:

If  you have a previous record of your pet’s vaccinations it would be useful to bring them with you.

If  your pet was registered at another practice, bringing their address and phone details will enable us to request details of former treatments, investigations, and results.

 

Surgery opening times:

 

Bookings can be made by contacting the reception on 0161 881 6868  during opening hours.
Monday to Friday 8.00 am – 7.00 pm Saturday 8.30 – 11.00 am

Sunday, Bank and Public holidays 10.00 – 11.00 am

Outside these hours there is a Vet on the premises 24 hours a day supported by a team including a second Vet on call, Nurses and Auxiliaries. To access the practice out of hours please ring 07548194997 or simply contact  the reception desk. On speaking to the out of hours Vet you will be given advice and an estimate as to the cost of your pet’s treatment.

Ashleigh Veterinary Centre is committed to constantly improving patient health care. To this end we are involved in the collection of anonymous data. This is shared with SAVSNET a subsidiary of Liverpool University. Data is collected from hundreds of practices across the UK and used to analyse patient treatments and outcomes. Over the last years many new treatments and advice has been published which has contributed greatly to the health and well-being of our patients. Should you wish to exclude your pet’s information from being used please let us know at the time of registration.

As a practice we are fully compliant with the Information Commissioner’s Office on the collection and retention of client data. We do not transmit any of your data to to a third party, apart from SAVSNET.

Should you at any stage require a copy of your pet’s records we will be happy to provide them to you or a vet of your choice.

 

Terms and conditions:

The practice provides several ways to pay for your pet’s treatment, (cash, cheque,credit and debit card). For existing clients, i.e. those registered for more than 6 months, we would normally expect payment on completion of treatment. For all new clients we would need a deposit to cover the estimated cost of treatment prior to commencement. In cases of distress to the patient we would provide emergency care until the deposit can be raised.

For more detailed information please see our Admissions policy.

Although the practice covers a huge range medical and surgical areas, with each vet working the practice having areas of particular  interest, we are unable to cover all areas to specialist level. Should a Veterinary Surgeon working for the practice feel that your pet requires skills not available within the practice, we will recommend referral. Equally if at any stage you feel you would like a second opinion from another practice we will be happy to comply with your wishes.

 

PRESCRIBING AND DISPENSING :

Prescriptions are available from this practice.

You may obtain Prescription Only Medicines Veterinary, (POM-Vs) from your veterinary surgeon OR ask for a prescription and obtain these medicines from another veterinary surgeon or a pharmacy.

Your veterinary surgeon may prescribe POM-Vs only for animals under their care.

A prescription may not be appropriate if your animal is an in-patient or immediate treatment is necessary.

You will be informed, on request, of the price of any medicine that may be dispensed for your animal.

The general policy of this practice is to re-assess an animal requiring repeat prescriptions every 3 – 6  months, but this may vary with individual circumstances.

The standard charge for a re-examination is £26.88.

Further information on the prices of medicines is available on request.

Complaints Procedure:

Should at any time the practice fail to live up to your expectations, we would encourage you to talk to the Vet involved in your pet’s treatment. All of our Vets are quite happy to discuss your pet’s case with you, and address any concerns you may have be they medical, financial or personal. Should you feel this is difficult please speak to any member of staff you feel comfortable with, or our practice manager Carla Foulds.

In the unlikely event we are unable to resolve your concerns by informal discussion, we may ask you to put your concerns in writing to one of the partners. This will then be dealt with on a more formal basis.

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